Tempe, AZ – October 4, 2012 – Regional Medical Laboratory (RML) of Tulsa, OK implemented enChoice e5 Medical Billing Revenue Manager (MBRM) to improve the speed and quality of medical billing. Today, RML announces that the e5 MBRM system has improved productivity by 50% and service level agreement (SLA) timelines by 66%.
RML provides testing services for thousands of physicians and hospitals in Oklahoma, Texas, Kansas, and Missouri. Primary facilities are located on the St. John Medical Center campus in Tulsa, with several satellite locations in northeastern and central Oklahoma and southeast Kansas.
When implemented, RML had a 72-hour billing service level agreement (SLA), with the timeline starting from the time the physician saw the patient. Within the first six months following deployment of e5 MBRM, the SLA was brought down to 48 hours and now stands at 24 hours.
The 66% improvement in their SLA was directly attributed to RML’s ability to optimize work by measuring both volumes and time to process. When the enChoice e5 MBRM solution was first implemented, a billing representative processed 162 requisitions per eight-hour shift – approximately one requisition every three minutes. Today, a billing representative can process 243 requisitions per eight-hour shift – approximately one requisition every two minutes – a 50% productivity improvement.
RML partnered with enChoice to develop the solution built on the e5 Adaptive Case Management Platform and Microsoft SharePoint. “enChoice e5 Medical Billing Revenue Manager was implemented in a matter of weeks and provided immediate metrics on department volumes and the daily output of each billing representative,” said Michael Marshall, Manager of Billing. “These metrics were used as an information baseline to re-engineer the process and optimize individual productivity.”
“Our key goal at enChoice is to deliver value to our customers by delivering quality products and solutions,” commented Tony White, enChoice CEO. “The most powerful endorsement of our success is when customers like RML confirm and quantify benefits like this.”
e5 MBRM does not replace an organization’s current billing solution but integrates with, and optimizes their current revenue cycle/financial management system(s) to incorporate case management and implement work allocation.
Michael Marshal speaks more about RML’s experience and the benefits achieved with e5 MBRM in an On-Demand Webinar. Click here to view.
Regional Medical Laboratory is a nationally-renowned commercial pathology laboratory that provides testing services for thousands of physicians and hospitals within a four-state region. They procure blood and urine samples from patients, evaluate tissue biopsies to determine whether a patient has cancer, perform blood tests to calculate cholesterol levels and rule out disease, perform autopsies to determine cause of death, complete drug and alcohol screenings and much more. The highest standard of quality is maintained through a vigorous quality assurance program including certification by the College of American Pathologists, the Oklahoma State Department of Health, the United States Department of Health and Human Services, and registration with the Food and Drug Administration.
Regional Medical Laboratory employs experienced technologists, pathologists and support staff who use the latest technology and make every effort to ensure that every test result is accurate. Regional Medical Laboratory performs more than seven million procedures each year. The primary facility is on the campus of St. John Medical Center but they have several satellite locations in Tulsa, Northeastern and Central Oklahoma and Southeast Kansas.
enChoice®, Inc. offers the most comprehensive range of enterprise content management (ECM) products, solutions and services available, from our own products solving business needs, system design and installation to deployment, hosting, and single-point-of-contact support. Leveraging our certified KwikWork, BizWiz, CYA SmartRecovery and CYA HOTBackup products, solutions are offered for a wide range of business needs including content management, business process management/case management, records management, data integrity, hot backup and recovery. enChoice solutions support ECM systems including EMC Documentum, IBM FileNet and Microsoft SharePoint. We serve thousands of repositories at more than 300 global organizations including Affinion, City of Mesa, Blood Systems, Advance Auto Parts, McGraw Hill, Anchor General, Gruenthal, Honeywell, RML and the U.S. Army. We are an EMC Certified Partner, IBM Premier Business Partner, Microsoft Silver Certified Partner, resulting in enChoice’s unrivaled ECM expertise. Additional information about enChoice can be found at http://www.enchoice.com.
e5, a leading production workflow solution designer and Microsoft® Gold ISV Partner, offers e5 Workflow, the leading Microsoft pure-play, enterprise scale, business workflow development tool on the market. Based on LEAN thinking principles, e5 delivers a dashboard-driven solution and incorporates intuitive process mapping software to enable your business analyst to quickly automate and continually optimize the people process. Combined with Microsoft Windows® SQL Server™, e5’s integration with SharePoint and Windows Azure leverages and extends your investment in Microsoft, allowing your organization to improve productivity and quality, reduce cycle time, and realize the best ROI and the lowest TCO of any other workflow/BPM solution. e5 is globally distributed and implemented by selected partners. Additional information on e5 Workflow is available at www.e5 workflow.com.