e5 enables high-volume, production-class document capture and processing solutions that dramatically reduce the time and costs associated with storing, distributing and entering data submitted on paper documents. Using purpose-built e5 scanning, indexing, character recognition and data verification software modules, companies can quickly set-up either centralized and distributed scanning operations to capture and automate document-centric processes while reducing the error rates associated with manual data entry.
In addition to highly structured or straight-through business processes with pre-defined activities, e5 enables automation of human-driven processes that are highly variable and subject to frequent change. e5 brings together the people, information and activities required to effectively optimize case handling and fulfillment throughout the lifecycle of the case. This gives your company the ability to manage the unpredictable while maintaining complete visibility as cases are routed, escalated and ultimately resolved.
e5 provides a powerful and intelligent work management and distribution platform that automates work distribution to optimize worker productivity while meeting and exceeding service levels requirement. Using e5, your team members know exactly what work they should handle next while supervisors can dynamically adjust workloads in accordance with business needs. The end result is your organization can eliminate costs, increase employee productivity, ensure compliance and improve customer service.