Turning operational complexity into operational control

Our customers

e5 has provided solutions to customers all over the world, across a wide range of industries, including; insurance, healthcare, retail, financial services and government sectors.

We work closely with our customers both directly and in conjunction with partners, listening closely to understand their objectives and providing best practice consulting and technical implementation expertise to ensure the end solution addresses all their key business requirements and is judged to be a complete success.

All Private Health Insurance General Insurance Health Services Finance/ Retail /Other

What e5 customers are saying​

Testimonials

Medibank insurance
“e5 provides us with the ability to streamline our work processes, manage our SLAs and prioritise our operational activities. Having e5 across operations has contributed to one of Medibank’s key focus areas – to deliver leading experiences for our customers and our people by; facilitating a seamless transition to work from home during COVID lockdowns; prioritising work to enable Medibank to provide leading customer experiences; eliminating waste in processes, enabling improved service level performance; and providing live visibility of work on hand and insightful reporting capabilities."
Michael Norton Medibank
Michael Norton
Head of PHI Operations
Medibank and ahm
“Having initially used e5 for our OVHC program implementation, we were aware of the value that it’s Priority Processing and exception handling capability provides. This combined with the ability to easily integrate and embed into our new claims system is why we chose e5 as our claims workflow platform."
Greg Davidson​ HCF
Greg Davidson
Program Director Core Systems and Data Migration
HCF
st lukes health

75% reduction​

in claims handling times on day 1! ​

"The implementation of e5 Connect and Claims Automation has delivered significant benefits to our organisation. The transition to e5 Connect was seamless, supported by strong collaboration, thorough preparation, and outstanding vendor engagement throughout the project lifecycle. From planning through to go-live and hypercare, all teams involved demonstrated professionalism, responsiveness, and a genuine commitment to our success."
Cassie Eyles
Head of Applications services
“The introduction of Claims Automation has been particularly impactful. Our claims teams quickly embraced the new technology, including staff who have traditionally found system transitions challenging. Early results have shown measurable productivity gains, reduced manual data entry errors, and improved processing efficiency."
Leigh Hutchinson​ St Lukes Health
Leigh Hutchinson
Head of claiming services
"Together, e5 Connect and Claims Automation have modernised our claims processing capability, improved user experience, and positioned us well for future innovation."
Jai Appleby
Manager Claiming Services