Turning operational complexity into operational control.

Complex operations require far more than just workflow and orchestration. They require control.

e5 provides a work control layer above your core systems, automation, and AI so outcomes remain owned end‑to‑end. We take customers on a journey: workflow is how work moves, priority is how work is decided, and control is who owns the outcome.

You manage a team

and a mountain of work arrives.

Typically, work comes in and is distributed to the team on a first in, first out basis.

This simplistic approach leads to missed deadlines, poor customer experience and a team that is not being fully utilised.

Your team is complex. Each person has different aptitudes, skills and time available.

Different items of work require a different skillset to be completed efficiently, accurately and in the most appropriate order.

e5’s Priority Processing engine matches the right work to the right people at the right time to maximise efficiency.

All they need to do is hit “Get Next” and e5 finds and delivers them the next most important piece of work.

This can be at any scale, across teams based on priorities that you set. Providing you with visibility, forecasting, oversight and remote control of your WFH teams.

You, your team and your customer experience is better with e5.

Priority Processing
explained in 60 seconds

e5 helps leading organisations around the world.

“e5 provides us with the ability to streamline our work processes, manage our SLAs and prioritise our operational activities. Having e5 across operations has contributed to one of Medibank’s key focus areas – to deliver leading experiences for our customers and our people by; facilitating a seamless transition to work from home during COVID lockdowns; prioritising work to enable Medibank to provide leading customer experiences; eliminating waste in processes, enabling improved service level performance; and providing live visibility of work on hand and insightful reporting capabilities."

Michael Norton

Head of PHI Operations
Medibank and ahm

“Having initially used e5 for our OVHC program implementation, we were aware of the value that it’s Priority Processing and exception handling capability provides. This combined with the ability to easily integrate and embed into our new claims system is why we chose e5 as our claims workflow platform."

Greg Davidson

Program Director Core Systems and Data Migration
HCF

What is balanced automation?

Full automation within an insurance context is a myth – sometimes a personal touch is required.

Pairing automated processes with human engagement provides the best outcomes for both your customers and your business.

Managing the exceptions generated by automation and handing them off to the most relevant person is what we call “Balanced Automation” and it is key element of e5 Workflow products.

Let's take a look at e5's application to insurance.

RCM

Are you looking to take your revenue cycle management to the next level? Look no further than e5 RCM Priority Processing software. Our cutting-edge technology allows you to confidently work claims in the order that drives the most value for your organization.

General / Commercial Insurance

We work with a number of General Insurers providing solutions that improve efficiency and help them to provide a better level of service to their customers.

Private Health Insurance

e5 Workflow is used within 85% of the Private Health Insurance market in Australia. Using our technology, we help them manage high volume workloads and markedly improve efficiency.

Industry case studies

e5 has provided business process solutions to customers all over the world across a wide range of industries including Insurance, Healthcare, Financial Services and Government sectors.

Turning operational complexity into operational control.

You manage a team

and a mountain of work arrives.

Typically, work comes in and is distributed to the team on a first in, first out basis.

Your team is complex. Each person has different aptitudes, skills and time available.

e5’s Priority Processing engine matches the right work to the right people at the right time to maximise efficiency.

All they need to do is hit “Get Next” and e5 finds and delivers them the next most important piece of work.

You, your team and your customer experience is better with e5.

Priority Processing
explained in 60 seconds

e5 helps leading organisations around the world.

What is balanced automation?

Let's take a look at e5's application to insurance.

RCM

General / Commercial Insurance

Private Health Insurance

Industry case studies

Articles and insights

From Workflow to Work Control

Why “Human in the Loop” Is the Wrong Phrase

Throughput Is Not the Same as Control

Turning operational complexity into operational control.

You manage a team

and a mountain of work arrives.

Typically, work comes in and is distributed to the team on a first in, first out basis.

Your team is complex. Each person has different aptitudes, skills and time available.

e5’s Priority Processing engine matches the right work to the right people at the right time to maximise efficiency.

All they need to do is hit “Get Next” and e5 finds and delivers them the next most important piece of work.

You, your team and your customer experience is better with e5.

Priority Processing explained in 60 seconds

e5 helps leading organisations around the world.

What is balanced automation?

Let's take a look at e5's application to insurance.​

RCM

General / Commercial Insurance

Private Health Insurance​​​

Industry case studies

Articles and insights

From Workflow to Work Control

Why “Human in the Loop” Is the Wrong Phrase

Throughput Is Not the Same as Control

Priority Processing
explained in 60 seconds

Let's take a look at e5's application to insurance.

Private Health Insurance