An AI product that takes the manual effort away from your teams and allows them to focus on providing the best customer experience.
The Triage problem
Skilled people spend their time reviewing and classifying correspondence before any value-add work starts.
Peaks hurt!
When volume spikes it quickly turns into a backlog, creating longer turnaround and member frustration.
e5 Triage Agent
Automatic classification of inbound work that has otherwise not been able to be classified.
Features
Routing to the correct queue, team or work class, with priority applied.
Runs 24/7, weekends and public holidays, so nothing waits for the next business day to be looked at.
Rapid triage on arrival means work does not sit unattended, and items bound for a tight SLA queue are identified and prioritised immediately.
Full audit trail of every decision the agent makes.
A short walkthrough of e5's Triage product
Learn more
Reach out to Sarah Coughlin for a conversation about what triaging could look like in your organisation, including implementation and ongoing run costs.
