SLA’s are an organisation’s way to measure how well it keeps its promises, whether it be a new business application, a claim or a product change. With each customer engagement, the SLA is our commitment to helping the customer as expediently as we can, without reducing the quality.
Utilising the e5 Workflow platform’s automation capabilities, we’ve continuously focused on optimising the ways organisations can manage, escalate and report on SLA performance.
Read how one of our many customers went from 5% to 98% service level achievement in only 12 months.