Industry case studies

e5 has provided business process solutions to customers all over the world across a wide range of industries including Insurance, Healthcare, Financial Services and Government sectors.

We work closely with our customers both directly and in conjunction with partners, listening closely to understand their objectives and providing best practice consulting and technical implementation expertise to ensure the end solution addresses all their key business requirements and is judged to be a complete success.

e5 RCM Insurance

Revenue Cycle Management (RCM) Case Study

Are you looking to take your revenue cycle management to the next level? Look no further than e5 RCM Priority Processing software. Our cutting-edge technology allows you to confidently work claims in the order that drives the most value for your organization.

Read More »
e5 workflow case study Teachers Health

Teachers Health Case Study

Teachers Health is one of Australia’s largest private health insurers, providing a wide range of health and wellbeing products and services to over 360,000 members.

The customer required a solution that actively managed service requests and escalated based on the service levels promised to the members.

Read More »

What e5 Workflow customers are saying

“e5 provides us with the ability to streamline our work processes, manage our SLAs and prioritise our operational activities. Having e5 across operations has contributed to one of Medibank’s key focus areas – to deliver leading experiences for our customers and our people by; facilitating a seamless transition to work from home during COVID lockdowns; prioritising work to enable Medibank to provide leading customer experiences; eliminating waste in processes, enabling improved service level performance; and providing live visibility of work on hand and insightful reporting capabilities."
Michael Norton​ Medibank ahm
Michael Norton
Head of PHI Operations
Medibank and ahm
“Having initially used e5 for our OVHC program implementation, we were aware of the value that it’s Priority Processing and exception handling capability provides. This combined with the ability to easily integrate and embed into our new claims system is why we chose e5 as our claims workflow platform."
Greg Davidson​ HCF
Greg Davidson
Program Director Core Systems and Data Migration