Prioritize the next-best claim to work, automatically, so you can increase cashflow and team productivity.

Take the burden and the guesswork out of prioritizing the next best claim to work so your team and business can grow. With e5 Priority Processing, you will confidently work claims in the order that drives the most value for your organization.

e5 workflow connect
e5 workflow connect mobile

You manage a team

and a mountain of work arrives.

Typically, work comes in and is distributed to the team on a
first in, first out basis.

This simplistic approach leads to missed deadlines, poor customer experience and a team that is not being fully utilised.
e5 Workflow
e5 Workflow processing
e5-workflow team processing

Your team is complex.
Each person has different aptitudes, skills and time available.

Different items of work require a different skillset to be completed efficiently, accurately and in the most appropriate order.

e5’s Priority Processing engine matches the right work to the right people at the right time to maximise efficiency.

e5workflow work swarm
e5 workflow engine brain
e5 Workflow GET NEXT

All they need to do is hit
“Get Next” and e5 finds and delivers them the next most important piece of work.

This can be at any scale, across teams based on priorities that you set. Providing you with visibility, forecasting, oversight and remote control of your WFH teams.

You, your team and your customer experience is better with e5.

e5 helps leading organisations around the world.

“e5 provides us with the ability to streamline our work processes, manage our SLAs and prioritise our operational activities. Having e5 across operations has contributed to one of Medibank’s key focus areas – to deliver leading experiences for our customers and our people by; facilitating a seamless transition to work from home during COVID lockdowns; prioritising work to enable Medibank to provide leading customer experiences; eliminating waste in processes, enabling improved service level performance; and providing live visibility of work on hand and insightful reporting capabilities."
Michael Norton​ Medibank ahm
Michael Norton
Head of PHI Operations
Medibank and ahm
“Having initially used e5 for our OVHC program implementation, we were aware of the value that it’s Priority Processing and exception handling capability provides. This combined with the ability to easily integrate and embed into our new claims system is why we chose e5 as our claims workflow platform."
Greg Davidson​ HCF
Greg Davidson
Program Director Core Systems and Data Migration
HCF

What is balanced automation?

Full automation within an insurance context is a myth – sometimes a personal touch is required. 

Pairing automated processes with human engagement provides the best outcomes for both your customers and your business. 

Managing the exceptions generated by automation and handing them off to the most relevant person is what we call “Balanced Automation” and it is key element of e5 Workflow products.

Balanced automation

Let's take a look at e5's application to insurance.​

RCM Insurance e5 workflow
RCM value

RCM

Flex is an RCM Outsourced Billing solution that uses our highly trained, US based team in combination with data insights and our proprietary Workflow software to deliver faster cash return for our customers.

General Insurance​ GI e5 workflow
General Insurance​ GI e5 workflow

We work with a number of General Insurers providing solutions that improve efficiency and help them to provide a better level of service to their customers.

Private Health Insurance​ e5 workflow
Private Health Insurance​ e5 workflow

e5 Workflow is used within 85% of the Private Health Insurance market in Australia. Using our technology, we help them manage high volume workloads and markedly improve efficiency.