Knowing why the work exists before it starts.
Ensuring the most valuable work is done first.
Guardrails and an “emergency brake” so agents and AI don’t act outside authority
One view across humans, systems, and AI.
A tamper proof record of truth for audit and accountability.
Instead of just moving work faster, e5 makes sure that work is prioritised, managed and governed until completion.
e5 | Chief Partner Officer
See every piece of work in flight across teams, systems and channels in real time.
Prioritise work using live context so effort always lands where it matters most.
Enforce consistent rules, approvals and audit trails across every process.
Route and allocate automatically to cut queue time and hit SLAs reliably.
Automate triage and hand-offs so teams focus on judgement, not busywork.
Demonstrate control with complete, defensible records of every decision.
Our claims teams quickly embraced the new technology.
Early results have shown measurable productivity gains, reduced manual data entry errors, and improved processing efficiency.
Manage member claims and enquiries with full oversight.
Coordinate complex, multi-party workflows with confidence.
Accelerate processing while protecting compliance.
“The introduction of Claims Automation has been particularly impactful. Our claims teams quickly embraced the new technology, including staff who have traditionally found system transitions challenging. Early results have shown measurable productivity gains, reduced manual data entry errors, and improved processing efficiency.”
Head of Claiming Services
St Lukes
“Having initially used e5 for our OVHC program implementation, we were aware of the value that it’s Priority Processing and exception handling capability provides. This combined with the ability to easily integrate and embed into our new claims system is why we chose e5 as our claims workflow platform.”
Program Director Core Systems and Data Migration
HCF
“e5 provides us with the ability to streamline our work processes, manage our SLAs and prioritise our operational activities. Having e5 across operations has contributed to one of Medibank’s key focus areas – to deliver leading experiences for our customers and our people by; prioritising work; eliminating waste in processes, enabling improved service level performance; and providing live visibility of work on hand and insightful reporting capabilities.”
Head of PHI Operations
Medibank and ahm
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