Cover-More, global operational unification

Cover-More is a major global insurer in the travel industry. The Group CIO, Nicki Doble, talks about the strategy to unify operations and technology across the globe.

Service Level Agreement, keeping promises

SLA’s are an organisation’s way to measure how well it keeps its promises, whether it be a new business application, a claim or a product change. With each customer engagement, the SLA is our commitment to helping the customer as expediently as we can, without reducing the quality.

Simplifying health insurance claims

medical claims

Since 1998 e5 has been involved with creating streamlined member experiences with many of Australia’s leading private health insurers.
Utilising the e5 Workflow platform’s automation capabilities, we’ve continuously focused on optimising the ways members interact with their insurer.